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What Our Legal Terms Mean for You

fd99 operates under terms designed to keep your account, your wallet, and your data protected. Access and eligibility depend on your local law and the region you are in — read these terms carefully before you open an account.

Account EligibilityPayment TermsData & PrivacyUser ConductJurisdiction Notice
fd99 What Our Legal Terms Mean for You
HOW WE PROTECT YOU

Data Handling, Security and Your Account Rights

Data Retention

We retain your account data for as long as your account is active and for a period after closure as required by applicable regulations. You may request a copy of your data via our support email at any time.

Cookie Policy

fd99 uses cookies to keep your session active and to understand how the platform is used. You can manage cookie preferences through your browser settings; disabling certain cookies may affect account functionality.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you receive an OTP you did not request, contact support immediately and do not share the code with anyone.

Requesting Changes

To update personal details, request data deletion, or raise a complaint about how your information is handled, contact our support team with your account ID and a description of the change you need.

LEGAL CONTACT PATHS

Reach Us About Legal or Account Matters

Live Chat Open the chat widget from any page on fd99 to reach our support team directly. For legal queries, describe your concern clearly and we will route it to the right person.
Email Support Send detailed legal or account questions to our support email. Include your registered account details so we can verify your identity and respond accurately.
Account Help Centre Log into your account and navigate to the Help section for self-service options covering terms queries, payment disputes, and account closure requests.

Common Legal and Account Questions

These are the questions we hear most often about our terms, your rights, and how we handle account and payment data. If your question is not here, our support team can help.

Account eligibility depends on your local law and the region you are in. It is your responsibility to confirm that accessing fd99 is permitted where you are located before opening an account.

Contact our support team by email with your registered account details and a data access request. We will verify your identity and respond with the information we hold on your account.

We retain account data for a period after closure as required by applicable regulations. After that retention period, your data is deleted from our active systems in line with our privacy policy.

We may update terms at any time and will publish the revised version on this page. Continuing to use your account after an update means you accept the new terms. We recommend checking this page periodically.

All wallet transactions are logged against your account and subject to verification. Payment disputes should be raised with our support team, who will review the transaction record and respond within a reasonable timeframe.

Contact support immediately via live chat or email. We will place a temporary hold on your account, review recent login and transaction activity, and guide you through the OTP reset process to secure access.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.