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How fd99 Handles Your Personal Information

Your account details, payment activity through bKash, Nagad, and Rocket, and browsing behaviour on fd99 are handled with care.

Account Data ProtectedbKash, Nagad, Rocket Transactions CoveredYour Rights, Clearly StatedContact Us Anytime
fd99 How fd99 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply security measures across every part of your account — from the moment you log in to the point your bKash or Nagad withdrawal is confirmed. Here is how we approach the four areas that matter most to your privacy.

Account Security Your fd99 account is protected by password hashing and OTP verification on login. We flag unusual access patterns and can lock your account on request if you suspect unauthorised activity.
Cookie and Tracking Policy We use session cookies to keep you logged in and functional cookies to remember your Rocket or bKash payment preference. Analytics cookies are separate and can be declined through your browser.
Data Retention Account data is kept while your account is open and for a defined period after closure. Payment records tied to bKash, Nagad, and Rocket transactions are retained as required by applicable financial rules.
Your Rights and Requests You can request a copy of your data, ask us to correct inaccurate details, or ask about deletion. Submit requests through live chat or email and we will confirm the process that applies in your eligible region.
PRIVACY CONTACT

Reach Us About Your Data

If you want to request access to your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right place to start. We aim to respond to data-related requests within a reasonable timeframe and will confirm receipt when your message comes through.

Live Chat Open the chat window from any page on fd99 to reach our support team directly about your account or data query.
Email Support Send your data request or privacy concern to our support address and we will follow up with next steps for your specific case.
Account Settings Some data preferences — like communication opt-outs and session history — can be managed directly inside your fd99 account settings page.

Common Questions About Your Data on fd99

Real questions from people who want to know exactly how their information is used — answered plainly.

We collect your registration details, login history, device information, and the payment records from your bKash, Nagad, or Rocket transactions. We collect only what is needed to run your account securely.

We share payment data with processors like bKash, Nagad, and Rocket only to complete your transaction. We do not sell your personal information to advertisers or unrelated third parties.

Your data is held while your account is active and for a period after closure as required by law. Payment transaction records may be kept longer under applicable financial regulations.

Contact our support team via live chat or email with your account details and the specific data you want. We will confirm receipt and outline the steps for your eligible region.

You can submit a deletion request through our support channels. Whether full deletion applies depends on your local law and any retention obligations we hold for your account's transaction history.

We use cookies for session management and to remember your preferred payment method. You can manage or block non-essential cookies through your browser settings without losing core account access.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.